Tenant Account Representative

Healthcare Trust of America, Inc. (NYSE: HTA) is the largest owner/operator of medical office properties in the nation. HTA is a publicly traded real estate investment trust that acquires, owns and operates medical office buildings. Since 2006, the company has invested $7.0 billion in medical office buildings and other healthcare assets comprising more than 23 million square feet across 33 states.

Position Overview

The Tenant Account Representative will focus on a portfolio of tenant accounts to monitor non-payments, short payments and account disputes. In collaborating with other departments across the organization they will help identify and resolve tenant account issues.  The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments and priorities change frequently.

Essential Responsibilities

  • Contact tenant regarding missing or short paid rents
  • Research and coordinate the resolution of account issues and discrepancies
  • Monitor tenant portfolio for disputed charges
  • Coordinate with other departments discrepancies

Skills and Requirements

  • High School Diploma or Equivalent
  • 2+ years Customer Service or Collections experience preferred
  • Excellent verbal and written communication skills
  • Intermediate to advanced level knowledge with MS Excel, Word and Outlook
  • Ability to work independently and prioritize effectively in a fast-paced environment
  • Excellent deductive reasoning and problem solving skills with a willingness to research
  • Strong attention to detail with a focus on accuracy
  • Team player; willingness to help department meet goals and responsibilities
  • Proven ability to overcome obstacles and get results

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