Tenant Account Representative

Healthcare Trust of America, Inc. (NYSE: HTA) is the largest owner/operator of medical office properties in the nation. HTA is a publicly traded real estate investment trust that acquires, owns and operates medical office buildings. Since 2006, the company has invested $7.5 billion in medical office buildings and other healthcare assets comprising more than 25.4 million square feet across 32 states.

Position Overview

The Tenant Account Representative will focus on a portfolio of tenant accounts to post all cash, monitor non-payments, short payments and account disputes. In collaborating with other departments across the organization, they will help identify and resolve tenant account issues.  The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments and priorities change frequently.

Essential Responsibilities

  • Accurate and timely posting of cash for a portfolio of tenants
  • Pull check images and ACH information from US Bank using Vantage Point
  • Research and coordinate the resolution of account issues and discrepancies
  • Late Fee Waivers and reversals
  • Security deposit and tenant refunds
  • Credit apply batches
  • Tenant Inquires
  • Aged delinquency (detailed) review
  • Reconcile accounts
  • Prepaid rent review (daily)
  • Follow up with tenant on Aging items/short payments
  • Coordinate with other departments per set escalation rules
  • Collections Workflow in Salesforce
  • Contact appropriate departments for copies of work orders, support, etc.
  • Other duties as assigned

Skills and Requirements

  • High School Diploma or Equivalent
  • 2+ years of Cash Application experience preferred
  • 2+ years Customer Service or Collections experience preferred
  • Excellent verbal and written communication skills
  • Intermediate to advanced level knowledge with MS Excel, Word and Outlook
  • Ability to work independently and prioritize effectively in a fast-paced environment
  • Excellent deductive reasoning and problem solving skills with a willingness to research
  • Strong attention to detail with a focus on accuracy
  • Team player; willingness to help department meet goals and responsibilities
  • Proven ability to overcome obstacles and get results

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