Tenant Account Representative

At Healthcare Trust of America, Inc. (NYSE: HTA) we provide the space to care.  We are the largest owner/operator of medical office properties in the nation. HTA is a publicly traded real estate investment trust that acquires, owns and operates medical office buildings. The company has invested over $7.7 billion in medical office buildings and other healthcare assets comprising more than 25.8 million square feet across 32 states.

We are leading the future of healthcare real estate through thoughtful anticipation, distinguished by the quality and commitment of our people. We want you to join our team of trusted Experts in healthcare real estate, fueled by empowered employees, innovation, community partnerships with a vision of creating sustainable building solutions and a desire to always be better.  If you are motivated about making a real difference as part of a winning team like we do then we want to hear from you.

Position Summary:

In the role of Tenant Account Representative working in Scottsdale, Arizona you will report to the Accounts Receivable Manager. You will focus on a portfolio of tenant accounts to post all cash, monitor non-payments, short payments and account disputes. In collaborating with other departments across the organization they will help identify and resolve tenant account issues.  The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments and priorities change frequently.

The Responsibilities:

  • Accurate and timely posting of cash for a portfolio of tenants
  • Pull check images and ACH information from US Bank using Vantage Point
  • Research and coordinate the resolution of account issues and discrepancies
  • Late Fee Waivers and reversals
  • Security deposit and tenant refunds
  • Credit apply batches
  • Respond to tenant Inquires
  • Aged delinquency (detailed) review
  • Reconcile accounts
  • Prepaid rent review (daily)
  • Follow up with tenant on Aging items/short payments
  • Coordinate with other departments per set escalation rules
  • Collections Workflow in Salesforce
  • Contact appropriate departments for copies of work orders, support, etc.
  • Performs other related duties as assigned

The Other Qualifications:

  • You have a High School Diploma or Equivalent
  • You have 2+ years of Cash Application experience (preferred)
  • You have 2+ years of Customer Service or Collections experience (preferred)
  • You are an excellent communicator both verbally as well as written
  • Your knowledge of MS Excel, Word and Outlook is at the Intermediate to advanced level
  • You can work independently and prioritize effectively in a fast-paced environment
  • You have excellent deductive reasoning and problem-solving skills with a willingness to research
  • You have a strong attention to detail with a focus on accuracy
  • You are a team player; willingness to help department meet goals and responsibilities
  • You have proven ability to overcome obstacles and get results
  • You exhibit our core values and demonstrate the HTA Mission, Vision, Values and Leadership Behaviors

What we offer:

  • Participation in our Total Rewards program with a competitive base salary, incentive plans, Medical (PPO and Health Savings Account), Dental, Vision, Employer Paid:  Life Insurance, Short Term Disability, Long Term Disability, and AD&D, 401K Plan with Employer Match and no tiered vesting schedule, vacation, PTO, EAP program and a robust number of Company Paid Holidays and Paid Parental Leave
  • A lucrative Employee Referral Program
  • Flexible work programs that support work life balance including a hybrid work/remote model
  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
  • We care about our communities and play our part to make a difference – such as charitable/community outreach programs. Giving back to the community is part of our culture and who we are
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

HTA is committed to creating a diverse, equity and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. HTA is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Additionally, creating a diverse and inclusive workplace is a continued practice goal at HTA and we are committed to the results. In doing so, our goal is to develop and train our employees to provide them with a comprehensive understanding of the necessity for diversity in the workplace and to foster a healthy working environment.

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