Senior Tenant Account Representative

At Healthcare Trust of America, Inc. (NYSE: HTA) we provide the space to care.   We the largest owner/operator of medical office properties in the nation. HTA is a publicly traded real estate investment trust that acquires, owns and operates medical office buildings. The company has invested over $7.5 billion in medical office buildings and other healthcare assets comprising more than 25.6 million square feet across 32 states.

We are leading the future of healthcare real estate through thoughtful anticipation, distinguished by the quality and commitment of our people. We want you to join our team of trusted Experts in healthcare real estate, fueled by empowered employees, innovation, community partnerships with a vision of creating sustainable building solution and a desire to always be better.  If you are motivated about making a real difference as part of a winning team like we do then we want to hear from you.


In the role of Senior Tenant Account Representative working in Scottsdale AZ or Mount Pleasant, SC This position will focus on a portfolio of tenant accounts to post all cash, monitor non-payments, short payments and account disputes.  Their duties will also include batch review and approval, training of new employees, as well as covering a Tenant Account Representitive portfolio in the employee’s absence.  This in collaborating with other departments across the organization they will helo indentify and resolve tenant account issues.  The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments and priorities change frequently.

This position reports to Accounts Receivable Manager works closely with Accounting and Property Management teams


  • Accurate and timely posting of cash for a portfolio of tenants
  • Pull check images and ACH information from US Bank using Vantage Point
  • Research and coordinate the resolution of account issues and discrepancies
  • Late Fee Waivers and reversals
  • Security depost and tenant refunds
  • Credit apply batches
  • Tenant inquiries
  • Aged delinquency (detailed) review
  • Reconcile Accounts
  • Prepare rent review(daily)
  • Follow up with tenant on Aging items/short payments
  • Coordinate with other departments per se escalation rules
  • Collections Workflow in Salesforce
  • Contact appropriate departments for copies of work orders, support, etc.
  • Review and Approve Tenant Account Representative batches
  • Train new employees
  • Cover other employee portfolio in their absence
  • Performs other related duties as assigned.


  • You have a High School Diploma or Equivalent
  • You have 2+ years experience in Cash Application – preferred
  • You have 2+ years experience in Customer Service and/or Collections – Preferred
  • You have excellent verbal and written communication skills
  • You have intermediate to advanced level knowledge with MS Excel, Work and Outlook
  • You have excellent deductive resoning and problem solving skills with a willingness to research
  • You have a strong attention to detail with a focus on accuracy.
  • You hare a team player with a willingness to help department meet goals and responsibilities
  • You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities.
  • You are confident and competent. You are diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships within the business
  • You are excited about delivering results and take pride in a proven track record in delivering.
  • You are a skilled negotiator focused on the client; your constant curiosity fosters your innovative style and you can equally execute ideas given to you
  • You exhibit our core values and demonstrate the HTA Mission, Vision, Values and Leadership Behaviors.


  • Participation in our Total Rewards program with a competitive base salary, incentive plans, Medical (PPO and Health Savings Account), Dental, Vision, Employer Paid:  Life Insurance, Short Term Disability, Long Term Disability, and AD&D, 401K Plan with Employer Match and no tiered vesting schedule, vacation, PTO and a robust number of Company Paid Holidays and Paid Parental Leave
  • A lucrative Employee Referral Program
  • Flexible work programs that support work life balance including a hybrid work/remote model
  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
  • We care about our communities and play our part to make a difference – such as charitable/community outreach programs. Giving back to the community is part of our culture and who we are
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

HTA is committed to creating a diverse, equity and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. HTA is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Additionally, creating a diverse and inclusive workplace is a continued practice goal at HTA and we are committed to the results. In doing so, our goal is to develop and train our employees to provide them with a comprehensive understanding of the necessity for diversity in the workplace and to foster a healthy working environment.

To learn more about starting in a career with Healthcare Trust of America, Inc., please click here to apply.

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