Senior Property Manager

Healthcare Trust of America, Inc. (NYSE: HTA) is the largest owner/operator of medical office properties in the nation. HTA is a publicly traded real estate investment trust that acquires, owns and operates medical office buildings. Since 2006, the company has invested $7.5 billion in medical office buildings and other healthcare assets comprising more than 25.4 million square feet across 32 states.

Position Overview:

The Sr. Property Manager is a vital role in the company. This position is responsible for the successful day-to-day financial, administrative, leasing and maintenance operations of multiple healthcare related properties within the Charleston area while assuring the company’s standards are achieved and excellent customer service is delivered. This position reports to the VP of Operations and works closely with the Company’s corporate office and leasing personnel to ensure operations metrics are met and is integral for setting the portfolio objectives and plans to achieve them.

Primary Responsibilities:

  • Ensure tenant retention through communication and the delivery of excellent customer service.
  • Ensure all rents are collected in accordance with property budget and tenant lease terms. Enforce collections process as applicable.
  • Exhibit a thorough understanding of leases and ensure tenants and management personnel are in compliance.
  • Ensure property rules and regulations are honored by all tenants (including managing COI’s).
  • Provide reporting for property operations including:
    • developing property level budgets
    • tracking work orders
    • managing recoverable income
    • coding and approving invoices
    • reviewing and approving CAM reconciliations
    • understanding and reporting income/expense variances monthly
  • Apply an understanding of best practices to hire, train and property management personnel and any other reporting employees.
  • Act as liaison between maintenance and tenants to assure all maintenance requests are addressed appropriately.
  • Understand and coordinate building and building systems inspections.
  • Develop specifications for contracts and capital items, solicit and analyze bids from vendors
  • Ensure that building is in compliance with all governmental regulations.
  • Apply an understanding of the tenant improvement process, and monitor the process through completion.
  • Maintain a positive work atmosphere by acting and communicating in a manner suitable for interaction with customers, clients, co-workers and management. Full management of portion of properties
  • Obtain market comps
  • Oversight/continued training of all SC PM staff
  • Accurate and timely billing and collection of Rents; assisting with more complex AR
  • Monthly review of rent rolls and rent edits
  • Prepare and manage operating budgets
  • Review annual CAM estimates and reconciliations; review leases, work with accounting, respond to Tenant inquires, etc.
  • Tenant relations – monthly tenant visits/ meetings as needed
  • Focus on current key relationships in the market and strive to build new market relationships that align with corporate initiatives
  • Managing service contracts – developing/reviewing scope, obtaining bids, awarding, renewing, etc.
  • Vendor management – ensure performance per contract
  • Partner with Construction Management on new and renewal TI projects, as well as capital
  • Partner with Regional Chief and Engineering team to prepare capital budgets and capital planning
  • Reviewing and approving invoices in Avid
  • Reviewing Angus work orders
  • Property Inspections
  • Work w/ VP of Ops on Corporate and Regional initiatives – cost savings, best practices, etc.
  • Ability to travel
  • Other duties as assigned

Minimum Training and Experience:

  • BS/BA degree preferred
  • Commercial real estate professional with 7-10 years’ experience
  • SC Real Estate License required
  • Medical / Healthcare real estate experience is preferred
  • Proven ability to manage various types of properties in multiple locations
  • Demonstrable experience successfully creating and enhancing value at all phases of a property’s life cycle
  • Strong technical skills in budget preparation and reporting, finance, leasing, operations, underwriting, portfolio management, asset management budgeting, cash flow projections and strategic planning
  • Strong communication skills
  • Excel in ability to influence others without direct control through consultative selling, effective articulation of ideas, and providing basis for conviction in strategy recommendations
  • Strong negotiation skills and ability to create comprehensive proposals and recommendations
  • Comprehensive spreadsheet (Excel) skills
  • Comprehensive skills in real estate accounting platforms such as MRI

Experience in the following software is a plus:

  • MRI
  • Avid Xchange A/P
  • Angus Work Order
  • Chrome River Expense Reporting
  • SharePoint
  • Adobe

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